1. Data Controller
In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), we inform you that the controller responsible for processing your personal data is:
Trading Name: Salim Akhtar
NIE: Y2953326W
Registered Address: 735, Calle Suecia, Phase II, Hacienda de Mijas Golf, Mijas Costa, 29650, Malaga, Spain
Telephone: +34 952 669 470
Email: papps@captaincosta.es
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Name and surname
- Email address
- Telephone number
- Postal address (where applicable)
- Property preferences and search criteria
- Details of properties you wish to buy, sell or rent
- Information provided through contact forms
- IP address and technical browsing information
- Cookie and analytics data (where consent has been provided)
You are not legally obliged to provide personal data; however, failure to do so may prevent us from responding to your enquiry or providing our services.
3. Purposes of Processing
We process your personal data for the following purposes:
- Responding to enquiries submitted through our website.
- Arranging property viewings.
- Providing information about properties for sale or rent.
- Managing relationships with buyers, sellers, landlords and tenants.
- Preparing valuations and property appraisals.
- Complying with legal and regulatory obligations.
- Sending newsletters or marketing communications where you have given your consent.
- Improving our website and services through analytics, where applicable.
4. Legal Basis for Processing
The legal basis for processing your personal data may include:
- Your consent.
- Taking steps prior to entering into a contract or performing a contract.
- Compliance with legal obligations.
- Our legitimate interests in managing and improving our business, provided your rights do not override those interests.
5. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected.
Generally:
- Enquiries are retained for up to 24 months after the last contact.
- Client records are retained for the period required under applicable tax, accounting and legal obligations.
- Marketing data is retained until you withdraw your consent or unsubscribe.
6. Recipients of Personal Data
Your personal data may be shared with:
- IT service providers and website hosting providers.
- Customer relationship management (CRM) providers.
- Email service providers.
- Professional advisers, including accountants and legal advisers.
- Public authorities where disclosure is required by law.
We do not sell your personal data.
7. International Transfers
Where we use service providers located outside the European Economic Area (EEA), such as cloud or analytics providers, transfers of personal data are carried out using appropriate safeguards in accordance with the GDPR, including adequacy decisions or Standard Contractual Clauses where required.
8. Your Rights
You have the right to:
- Access your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data where legally applicable.
- Request restriction of processing.
- Object to processing based on legitimate interests.
- Request data portability.
- Withdraw consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details provided above.
If you believe your rights have been infringed, you may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).
9. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
10. Cookies
Our website uses cookies and similar technologies. Further information about the cookies we use and how to manage your preferences is available in our Cookie Policy.
11. Third-Party Services
Our website may use third-party services such as interactive maps, analytics tools, spam protection, social media integrations or embedded content. These providers may process personal data in accordance with their own privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be available on this website with the updated revision date.